Moda in Pelle Reviews

The shoes are lovely but I returned a pair (at my cost) and 11 days later I got an email to say I'd get a refund in 10 days. So all in all 3 weeks for a refund! Why???

Bought shoes. ABSOLUTE CHEAP badly made and expensive. Sent back. Refunds are not forthcoming. Customer service awful

Shoes ridiculous small for a 5 never had that before sandals terrible cut and leather handbag was ok but not worth the sale price. Returning of goods I don't think is that good will cost me alot by post in a big box. Not any shops around bath or Bristol. I will not buy again as better ways to shop and quality.

Bought trainers with sparkle embellishments which started to fall off after 20 minutes. Moda would not take them back and sent me spare embellishments to stick on myself which didn’t work. Waste of money. Will never buy from them again.

I ordered a pair of white Glazie sneakers and they come really quickly and the sneakers are absolutely great, I am really happy with them. The only reason I dropped a star is because I accidentally ordered the silver version instead of the white, and contacted them immediately (within 5 minutes) once I realised the issue. They didn't respond for 24 hours and just said the silver ones have already been despatched. If customer service was quicker, I would have given 5 stars.

I normally love Moda shoes and buy nearly all my shoes from them. Last year I bought 2 pairs of trainers in different colours. The black were fine and I’ve worn them a lot , however, I have just went to put the other pair of trainers on for the first time and luckily noticed a huge nail sticking up on the footbed. I am so lucky to have spotted it as it’s not easily seen without the insole removed! I have tried to remove it with pliers to no avail. So fed up that I have wasted money as I can’t wear them like that and too late to return.
It’s so bad it’s stopping me from purchasing from here again. Disappointed is an understatement …

Complained about a pair of trainers that failed after 6 months. Returned them for inspection and was offered a 75% refund. Fair enough. I am then chased left right and centre so they can make the refund. When I spoke to them they were only making a refund of the p&p and the trainer refund would go through the original payment method. Has it gone through? Yes. And when I checked my PayPal account, while customer services were on the line, it had not. Oh no, I made a mistake I’ll refund it now. Guess what, no refund 5 days later. Completely disreputable.

Dreadful service mainly due to delivery service. First parcel allegedly lost. Second parcel sent, can you believe it by the same delivery company. Then
first lost parcel arrived. Fit not good. Tried to stop second delivery and told it was next day. Then realised same company and not even put for delivery so would be returned to them.

Got a code to send first pair back then second pair arrived!

Total chaos as more than one person was answering my queries so did not have a full picture. Some replies quite rude

I have to drive to my local evri collection so it is inconvenient. Get in the car. Nothing in walking distance,

Finally got a code to send 2nd pair back.

No refund as yet and pathetic apology. If not for my honesty they would have lost two pairs of shoes and have no idea

No responsibility. Sent second item with same courier. This was my first and last order.

Shocking service.

I purchased a summer sandle which was a little too small and the ankle strap really tight so I returned for the next size up thinking that the strap might be a little longer too. The exchange never arrived and I had to call numerous times. Eventually they arrived only for the ankle strap to be far too short again so again I had to return them. They again never acknowledged receipt of my return again but this time I had unfortunately misplaced my 2nd receipt (my own fault). I had registered the return with Klarna who I paid through and they logged a dispute however Moda in Pelle wont refund as I cannot provide a tracking number. I understand that this part is my own fault but having had such a nightmare in the return of the first pair and am confident that the company received the return but due to the chaotic disorganisation, poor management and poor customer service I now have to pay for a pair of shoes I don't have and that they have probably sold twice. I will never use this company again and would strongly advise anyone not to purchanse from them.

I paid for next-day delivery it took 4 days I complained and was told well I can see you have them now so what's the issue ?
They then did not respond again after that.

The shoes are much smaller than s usual size 7 and very narrow so I had to send them back which I did the very same day.

I had to pay recorded delivery to send them back. So now I have spent almost £10 on delivery cost just too to receive a pair of shoes that did not seem good quality and were too small.

So because of this I will never buy from this company again.

I ordered a backless loafer and on delivery I loved how it looked.

However, I soon realised how poor the quality of this shoe was when I wore it out for the first time and the insole of the right shoe came off!!

Up until now I have been a big fan of moda, however I purchased A pair of primrose cameo wedge sandals and paid £79.95! Not a cheap pair! and wore them for an hour and they nearly killed me. They dented the back of my heal after just one hour.

I sent an email and to be fair got a reply the following day only to be told I couldnt return them because they had been worn, I replied asking them to pass on to a senior manager for re-consideration and today I was told the same thing! Basically get lost! I am totally disgusted that I have paid that much and can’t wear them! I will NEVER use moda again on principle

Don’t ever buy from Moda in pelle, the customer service is absolutely horrendous, they don’t take any responsibility for there faulty products, if I’d have read reviews before I’d never have spent a penny in there store, avoid at all cost, !!!!!!!

I was hoping to put a good review on here was just waiting on a reply to an ongoing complaint and to resolve in my favour however Customer experience is poor and lacks empathy I have in fact forwarded the emails to the ceo!! Customer service clearly never read the reviews on here as I see no reply to any of them .. shocking !! I bought a pair of sandals received them very next day which was great after wearing round the house then walked to the shop the sole dropped of one of the sandals nearly breaking my neck and causing embarrassment as I fell and had my baby daughter in the pram with me , the sandals had platforms so I could really have injured myself and instead of a legal issue luckily was just a complaint to have a replacement or refund - however they want me to return the shoes -I have shown them the damage which is unrepairable and they can clearly see I had the shoes less than a day !! Wanting me to pay up to £7 then they will refund or replace.. zero f’s given regarding my ankle and not everyone had an extra £7 to fork out on returning goods that are clearly going to be binned anyway - I replied asking to reconsider me having to pay the postage and I’ve just been ignored very very disappointed in this considering the cost of the shoes .. Moda in pelle really needs to sort out the customer service and where they source the the shoes from .. absolutely appalling

Would give this company a score of minus a squillion if I could! They sent me the wrong shoe size and wouldn’t pay for the return.
I stupidly ordered another pair of shoes and the quality was laughable: again, I stumped up for the return costs.
I emailed them with all the details (more time spent) but emails were ignored.
Horrible shoes, horrible company, pretty pictures online. Go figure. ?